Position:
Employee for a complaints team

Location:
Athens

Responsibilities:
Records the complaints of customers
Responds to complaints or appeals by the competent authorities
Describes the found gaps in the company operation and takes action for improvement

Requirements:
Fluent in English and Greek languages (academic and professional level)
Computer literate
At least two years of experience in complaints management in the field of fixed telephone services and four years of experience in a customer service department in the field of fixed telecommunication services

Personal qualities:
To be able to properly express orally and in writing
Team worker
To be able to assess and understand the situations
Problem solving skills

Salary:
Attractive salary, health insurance, cell phone and great opportunities for development in an excellent working environment

Contact details:
Send your CV, including the Position code ΥΟΠ 5_11not later than the 16^th of May, 2011 to fax: 0030 215 5008801.

More information is available on 0030 215 5008800 or
Διεύθυνση Προσωπικού & Υποστηρικτικής Υποδομής
Λ. Κηφισίας 18 & Γκύζη
151 25 Μαρούσι
http://www.cyta.gr